OQB - Support

FAQ
Teacher User Guide
Student User Guide
Contact Us

Subscription Procedure

1.	How can schools subscribe to our service? What are the procedures for schools to subscribe to Online Question Bank (OQB) service?
	Log in to Subscription with the School Purchaser Account for package selection. School can settle the payment by cheque. Invoice will be issued upon order confirmation. (*Note: once the transaction is confirmed, it cannot be cancelled.) An invoice notification will be sent to the mailbox of School Purchaser Account in around 7 working days. Please settle the payment by cheque within 45 days of the invoice date. Log in to EdMall with the School Purchaser Account, click ‘My Account’ at the top-right corner, choose Download List* and find the Activation Key to activate OQB service upon receiving invoice notification. Please refer to Order Process (School) for details. ** OQB service is provided by academic year basis. Please refer to Subscription for details.
2.	How can individual users subscribe to our service? What are the procedures for individual users to subscribe to Online Question Bank (OQB) service?
	Log in to Subscription with the Teacher/Parent/Public Account for package selection under ‘Individual User’ column. Click ‘CHECKOUT’ to proceed the payment by Credit Card (Visa/Master). After payment, log in to EdMall with the Teacher/Parent/Public Account, click ‘My Account’ at the top-right corner, choose Download List and find the Activation Key to activate OQB service. Please refer to Order Process (Individual) for details. (Note: once the transaction is confirmed, it cannot be cancelled.) OQB service is provided by academic year basis. Please refer to Subscription for details.

Administrator

1.	Account Management Are administrators required to create another set of login accounts for OQB platform?
	Simply use the current HKEdCity Teacher and Student Accounts to access the platform. Please make sure the student accounts have been updated through the School Accounts Administration System. For enquiries, please contact us on 2624 1000 or support@hkedcity.net for assistance. Please update student accounts as early as possible to ensure smooth use of the platform.
2.	Account Update We have just updated students’ account information in the School Accounts Administration System. Why is the student information not updated on the OQB platform?
	After updating on the School Accounts Administration System, it takes at least one day for the system to refresh the information.
3.	Access Right How to streamline the user authentication process for the service?
	All teacher and student accounts affiliated to their school can access OQB platform without prior settings.
4.	Login Failure – Don’t forget the activation key My school has confirmed the subscription to the platform service. Why can't we use OQB after logging in?
	After confirmation, you have to enter the activation key on the platform to use the service. For details, please refer to activation process (school).
5.	Login Failure – Don’t forget your HKEdCity account Why can't we log in to the platform by using the activation key?
	Please note that the key is used for activation only. Logging in to the platform requires HKEdCity accounts. For details, please refer to activation process (school).
6.	Activation Failure – Don’t forget your HKEdCity Account Why does error message pop up after I input the activation key?
	Please check if you have logged in with school admin, teacher accounts affiliated to school or school purchaser accounts for activation. Please note that the activation key can only be used once.
7.	Recommended Setting What are the requirements to use the platform service?
	Latest version of Chrome, Firefox, Safari or Microsoft Edge [Details please refer to the test page: http://www.hkedcity.net/hq/testpage/]

Teacher

1.	Can't find the bought papers? My school has subscribed to the service. Why do we only see the free papers and cannot see the papers we bought?
	Please consult your school admin or teacher in-charge to make sure the subscribed subjects are activated.
2.	Create Groups How do I publish papers for students who take the same subject in different classes and confine papers to students who take the same subject in the class?
	A ‘grouping’ function is available in the platform. Teachers can create custom groups with students from the same / different classes. For details, please refer to quick start guide (teacher).
3.	Answer Setting Can students skip questions in the papers?
	It depends on whether ‘Mandatory’ option has been chosen when creating papers.
4.	Answer Setting Are there any options for answer display?
	Yes, there are 3 answer display options for teachers and students respectively. Test: answers will be displayed after paper end time or paper submitted; Exercise: answers will be displayed after submission of individual question; Revision (only for student mode): answers are displayed together with questions, it is for self-study only.
5.	Edit / Delete Papers Can I edit or delete the papers?
	A paper can be edited and deleted if it has not been published yet; A published paper can be edited, but not for questions or paper type; Paper can be recalled if it has been published but has not started or answered by students; Paper cannot be recalled if it has been published and started.
6.	Pick up Non-assigned Questions How can I skip the questions that were assigned before when I create a new paper?
	After selecting assignees, click ‘More’, then ‘Exclude Published Questions’ to exclude assigned questions.
7.	Individual Subscription by Teachers Can I subscribe to the service for individual use?
	Yes, you can subscribe to an individual license. Please note that individual subscription shares the same operation environment as student mode, including activation and paper creation. Teachers cannot publish paper to students in this mode.

Student

1.	Personal subscription? Can I subscribe to the service if my school has not done so?
	Yes, please log in to Subscription with your Public Account for package selection under ‘Individual User’ column. Please note that the end date of service period will be 31 August of each school year.
2.	Login Failure My school has subscribed to the service. Why does the platform display ‘no access right’ after login?
	The student accounts have not been updated. After logging in, the platform redirects URL according to teacher or student accounts. If a teacher logs out and then a student logs in the same page, there will be an error. To solve this problem, you may enter the URL (https://oqb.hkedcity.net/) once again or re-login in a new page.
3.	Resume the Assignment What if I accidentally turn off the browser while I am taking an assignment?
	You can resume the assignment any time before the end time.
4.	Create a Paper? Can I create a paper by myself?
	Yes, you can create a paper on ‘Create Paper’ subpage. Then the platform will indicate it as created by ‘Myself’ under ‘My Assessment’.
5.	Language Setting How can I set the question language to English when creating a paper?
	In the ‘Create Paper’ subpage, click ‘English’ on the right of the screen. The question language will then change to English.
6.	Print the Papers? Can I download and print the papers?
	The platform is designed for online assessment, hence download and printing are not supported. Graphics and maps in Mathematics and Geography are printable to facilitate offline computing.

1. Get started

Acquire & activate OQB
- Purchase flow
- Activation
Get teachers & students account ready
- School Accounts Administration System
Customise student groups

2. Create & Publish paper

Flow
Preview paper as student after published
Change settings after published

Remarks:

All papers are categorised by school year, paper shall with end date on or before 31 August of the corresponding school year.
Can publish paper in different modes
- Test: Show answers after paper completed
- Exercise: Show answers after each question completed
Can configure when students to view report, right after submission or after paper ended
Questions and paper type cannot be changed in published paper. Other settings can be changed.

3. View report

4. Share among teachers

Share paper
Share report (within school only)
- Share report with school teachers
- Accept shared reports

5. Comparison / progress reports

Teacher can compare performance of multiple assignments and students in the same school year with comparison report. Teacher can also review progress of individual student.

1. Submit assignment

2. Self study

Remarks:

Can set paper in different modes
- Test: Show answers after paper completed
- Exercise: Show answers after each question completed
- Revision: Show correct answer of each question

3. View report

4. Self review

Check progress report

Hotline：	2624 1000
Fax：	2624 1088
e-mail：	oqb@hkedcity.net
Correspondence Address：	Sha Kok estate, Shatin, N.T., H.K
Office Hour：	Monday to Saturday (except public holidays) 8am – 10pm