兼職客戶服務助理
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兼職客戶服務助理

Hong Kong Education City Limited (EdCity) is a wholly-owned company of the Government of HKSAR. Our portal, EdCity.hk, is a one-stop professional educational portal in Hong Kong which incorporates information, resources, interactive communities and online services, and promotes the use of information technology (I.T.) in improving the effectiveness of teaching and learning. We are now looking for a high caliber professional to join our dynamic team in the following position.

Customer Service Assistant (Part time)
PTCSA202109-02
Responsibilities: 
  • Handle and resolve users' inquiries.
  • Proofread, formatting and layout checking of ebooks or web contents in Chinese and English.
  • Review and do quality control for eBooks and web contents.
  • Assist in database management and maintaining database fresh.
  • Gate keeping of contents of the company's websites.
  • Perform User Acceptance Test of web services.
  • Perform administrative duties and other ad-hoc duties as assigned by supervisor.
Requirements: 
  • HKCEE/HKDSE or above.
  • Customer Service experience is preferably.
  • Proficient in MS Word, Excel, PowerPoint and Chinese word processing. Good knowledge in HTML5 and CSS is preferably.
  • Good command of spoken and written Chinese and English.
  • Proficient in spoken Mandarin will be an advantage.
  • Excellent telephone manner.
  • Good interpersonal and communication skills.
  • Able to work independently and with high accuracy.
  • Good team spirit.
  • Sensitive to language, meticulous, self-motivated.
  • Shift duty is required. Operating hours: 08:00 - 22:00, Monday to Saturday, excluding public holidays.