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Support

    

About EdMall and EdBookShelf
Make a Purchase and Use a Product
Q: What kind of products and services can I find in EdMall?
Q: How do I make a purchase?
Q: What kind of products can be used in EdBookShelf?
Q: How is the transaction flow from making a purchase to using the product?
Q: If I am a school buyer, how can I make a purchase on behalf of my school?
Q: Do all products have different prices to different types of member?
Q: Does EdMall charge customers any service fee?
Q: How could I pay for my selected products or services?
Q: If the internet is disconnected during the payment process, what should I do?
Q: Does it charge customers for adding eBook to EdBookShelf with key?
 
Aftersales Services
Q: Will EdMall provide aftersales services?
Q: What should I do if I fail to contact the EdStore for product delivery, download the product, activate the product with key or open the file, etc.?
Q: If I need to download the file or the activation key, what should I do?
Q: What should I do if I fail to add eBook to EdBookShelf with key?
Q: How can I give feedback to products or EdStores?
Q: Can I contact an EdStore directly for product-related enquiries?
 
Contact Us
Q: Who should I contact for enquiry or assistance?
About an EdStore
Open an EdStore
Q: How can I open an EdStore in EdMall and use the EdBookShelf service?
Q: What kind of products or services can I sell in EdMall?
Q: Are there any requirements for joining EdMall as a Vendor?
Q: How much does opening an EdStore cost?
Q: How long does the application process take?
 
After an EdStore is open
Q: Can I rename my EdStore after the store is open?
Q: How can I get paid?
Q: What should I do if I suspect that my copyright is being infringed by others?
 
Contact Us
Q: Who should I contact for enquiry or assistance?
General Enquiry
About EdMall and EdBookShelf
Q: What is EdMall?
Q: What is EdBookShelf?
 
To be a member
Q: How do I become a member of EdMall?
Q: What should I do if I forgot my password?
 
Technical-related Enquiries
Q: Which kind of browser(s) and resolution is/are best for surfing EdMall and reading eBook with EdBookShelf?
 
Contact Us
Q: Who should I contact for enquiry or assistance?
Address: Sha Kok Estate, Shatin, N.T., Hong Kong
Tel: (852) 2624 1000
Fax: (852) 2624 1088
Email: edmall@hkedcity.net (General enquiries)
edmall-bz@hkedcity.net (Enquiries for vendors)
Working Hours: Monday to Saturday (except public holidays)
8am – 10pm